Customer Success Manager/Inside Sales Manager

We are hiring for Customer Success Manager / Inside Sales Manager for one the fastest growing startups HQ based in Gurgaon.

Position - Customer Success Manager / Inside Sales Manager

Experience - 5 + years

Location- Gurgaon

Experience into - SAAS B2B sales Must ( Large Ticket size )

Please find below mentioned details for the same.

Customer Success Manager Job Description Template

- We are looking for a customer success manager who possesses a strong drive for results.

- Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.

- You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

- Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

- The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Customer Success Manager Responsibilities:

- Develop and manage client portfolios.

- Sustain business growth and profitability by maximizing value.

- Analyze customer data to improve customer experience.

- Hold product demonstrations for customers.

- Mediate between clients and the organization.

- Handle and resolve customer requests and complaints.

- Aid in product design and product development.

- Assist customers as needed with setting up and navigating programs associated with service

- Experience work in Seek to promote the value of and upsell services and products with brand image and promoting value through customer experience

- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

- Promote an energetic fan base for services and locate brand ambassadors to share the product's benefit and value

- Maintain a detailed understanding of services, assist customers with questions and suggest the best products for their needs

- Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Qualifications for Customer Success Manager

- 5+ years of experience in customer service or customer success position strongly preferred

- Experience working with brand image and promoting value through customer experience

- Exceptional ability to communicate and foster positive business relationships

- Technical skills required, as they relate for the use of the product to service to be solid

- Accountability and personal organization are essential

- Experience in managing a diverse group and training each according to company standards

- Ability to establish milestones and keep all team members on task

- Experience analyzing and optimizing the existing processes in the Customer Success department

- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

Riddhi