Customer Success Manager, Americas, LookingGlassPlatform.com, 4pm-1am IST
LookingGlass Platform (http://www.lookingglassplatform.com)
LookingGlass is the leading provider of integrated, Software-as-a-Service enterprise Apps, Portal and Content Management systems.
Responsibilities :
- Establishes productive, professional relationships with key personnel in assigned customer accounts.
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet.
- Account performance objectives and customers expectations.
- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial Targets, contract renewals and critical milestones for a one and three-year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary.
Required Skills & Experience :
- Prior Account Management /Customer Satisfaction/Outbound Sales Experience ideally across technology products
- Achieved sales/ cross sell targets in designated strategic accounts.
- Meets assigned expectations for profitability.
- A passion for customer relationship management
- Achieves strategic customer objective and customer account plans defined by company management.
- Maintains high customer satisfaction ratings that meet company.
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