Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
04/05 HR
HR at Michael Page

Views:71 Applications:18 Rec. Actions:Recruiter Actions:0

Customer Success Manager - Healthcare Firm (6-12 yrs)

Gurgaon, India Job Code: 1089436

Customer Success Manager - Healthcare MNC


Industry - Healthcare / Medical / Hospital

Skills - Customer Service

Job Description : The role bridges the gap between sales and customer support by continuously improving and implementing Customer Success Platform.

Client Details : Our client is one of the market leaders in their segment of Medical Products and Technology with high percentage growth rate and presence in nearly a 100 countries.

Description :

1. Sourcing systems and tools needed to help the Customer Success teams increase productivity and improve scale

2. Developing an early warning system, playbooks, standardised processes, and work-flows


3. Collaborating cross-functionally to build a digital engagement strategy and automating touch-points where possible


4. Focus on adding value and reducing churn, establish clear client retention goals


5. Proactively identify customer performance improvement opportunities leveraging robust data


6. Proactive problem resolution - check in with clients monthly and gauge their satisfaction. If any red flags, act immediately to fix the problem before it becomes a complaint.


Profile :

- MBA/Masters preferred; Technical degree preferred

- Health-care/Pharmaceuticals experience required (6-10 yrs)


- Recent Gain-sight experience required


- Technical writing skills and experience building a knowledge base for how platforms and systems are set up and why


Job Offer :

Successful candidate gets an opportunity to work with a fast growing global MNC with high standards of work ethics and a dynamic company culture that promotes innovation and encourages collaborations.

Contact - Tanya Sharma - +91 124 452 5409

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.