Customer Success Manager - Healthcare Firm (6-12 yrs)
Customer Success Manager - Healthcare MNC
Skills - Customer Service
Job Description : The role bridges the gap between sales and customer support by continuously improving and implementing Customer Success Platform.
Client Details : Our client is one of the market leaders in their segment of Medical Products and Technology with high percentage growth rate and presence in nearly a 100 countries.
Description :
1. Sourcing systems and tools needed to help the Customer Success teams increase productivity and improve scale
2. Developing an early warning system, playbooks, standardised processes, and work-flows
3. Collaborating cross-functionally to build a digital engagement strategy and automating touch-points where possible
4. Focus on adding value and reducing churn, establish clear client retention goals
5. Proactively identify customer performance improvement opportunities leveraging robust data
6. Proactive problem resolution - check in with clients monthly and gauge their satisfaction. If any red flags, act immediately to fix the problem before it becomes a complaint.
Profile :
- MBA/Masters preferred; Technical degree preferred
- Health-care/Pharmaceuticals experience required (6-10 yrs)
- Recent Gain-sight experience required
- Technical writing skills and experience building a knowledge base for how platforms and systems are set up and why
Job Offer :
Successful candidate gets an opportunity to work with a fast growing global MNC with high standards of work ethics and a dynamic company culture that promotes innovation and encourages collaborations.
Contact - Tanya Sharma - +91 124 452 5409
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