Customer Success Manager - FinTech/SaaS Firm

BA/BS (MBA/Master preferred)

- Ideally 4-6 years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role

- Experience in working with complex, multi-divisional, multi-geographical customers

- Strong leadership skills

- Impressive executive presence and communication abilities

- Ability to create structure in ambiguous situations and design effective processes

- Bias for action

- Passion for technology and for being a part of a fast-growing Fintech SaaS company

- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Professional Services

- Drive retention, adoption, usage and growth amongst our most valuable customers by understanding their business needs and helping them succeed