Customer Success Manager - Enterprise Accounts - BFS

Responsibilities :

- To drive new bookings/revenue within designated Enterprise accounts.

- Use a consultative sales approach to identify new opportunities within existing customer base.

- The CSM will own the quarterly/annual bookings quota for the designated set of accounts & must ensure that he/she consistently achieves/over achieves their bookings quota.

- The primary charter of this role will be to manage relationship with existing large enterprise accounts & identify new business opportunities.

- Develop strong, strategic relationships with customers to identify and leverage on the customers' business goals, growth strategies and profit drivers to deliver the appropriate value proposition/sales solution strategy.

- Articulate the value proposition and competitive positioning for all the products that one will be responsible to sell.

- Conduct planned outbound calls/campaigns to defined target accounts with a focus on positioning new solutions within the designated account base.
 
- Liaison with Channel and other Enterprise Account Managers (field) by engaging in targeted call campaigns to enable deeper penetration into targeted accounts
 
- Anticipate and handle objections during the sales process articulating clear and concise responses that position the benefits of the platform

- Maintain up-to-date knowledge of the competitive positioning of assigned solutions in the marketplace.

- Ensuring daily/week updates of pipeline & provide accurate forecast to the sales leadership team on an ongoing basis.

- Participate in weekly/bi-weekly forecast review meetings with all the stakeholders to review the progress towards revenue and growth goals.

Note : Candidates with good experience in BFS segment and managed Public sector banks may only apply.