Customer Success Manager - Building Materials

Description:

The Company is looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach.

He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.

Roles & Responsibilities:

- Achieve repeat sales and wallet share targets

- Understand, categorize and analyze reasons for client drops and increase active to on-boarded client ratio

- Market intelligence inputs for pricing and activation

- Build and promote strong and lasting relationships with distributors on the platform

- Design and execute plan for outbound calling for sales conversion

- Enrich and maintain customer profile and update status in CRM

- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs

- Assist customers through their credit application journey

- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development

QUALIFICATIONS & COMPETENCE REQUIRED:

- Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.

- 2-5 years of key account management & sales experience in B2B segment (pre or post MBA)

- Experience meeting customer needs, building customer relationships and knack for closing sales

- Strong communication & interpersonal skills

- Self-starter and driven

- Language Skills: fluent in English. Knowing Tamil or Kannada is an added advantage