Customer Success Manager

- Establish relationships with key executives and decision makers and participate in customer's internal meetings to gain insights for recommending valuable and actionable solutions.

- Influence the mindset of customers by challenging the status quo and constantly deliver innovation to grow our customer's business.

- Grow and increase adoption of our strategic customers by increasing business value delivered through data products.

- Identify growth areas in existing customer base, helping build expansion opportunities by Up-Sell and Cross-Sell.

- Understanding how our customers want to use data products and be their voice within LTI to communicate use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at LTI.

- Align with account team in pre-sales phase for new and existing customer to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated.

A successful candidate will potentially have

- 8 -10 years of experience in Customer Success Services and/or Technical Sales, management consulting

- Experience working in the Manufacturing vertical solving problems in supply chain and/or production line.

- Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud.

- Experience working with BI & Analytics tools and teams

- Proven track record of meeting quarterly and annual renewal and upsell metrics.

- A master's degree (or equivalent) is preferable.

- MBA preferred

- A confident communicator with an executive presence, able to clearly explain the program to non-technical and technical audiences.

- Experience selling SaaS or SaaS services within Enterprise.

It will also be good to have -

- A knowledge of technology infrastructure, specifically, big data technologies- Elastic search / Spark / H20 etc.

- Familiarity with platforms like google cloud, AWS, Azure etc.