Customer Success Executive - Biotech Firm

Customer Success Executive- Arabic |Denmark based Biotech MNC | 1 year renewable contract

Note :

- Speaking and reading in Arabic is mandatory, any graduation, B2B/technical sales experience mandatory, the above position is contractual for 1 year (extension/conversion basis evaluation period performance).

- We are seeking to hire an experienced professional to work as a Customer success Executive who will be a key member supporting the Inside Sales team to sell Enzymatic/ Biological solutions for an esteemed client in Asia-Pacific.

- This is an opportunity for people with great sales acumen and basic technical understanding; someone who is interested in making programs a success leveraging their skills. This will be job on contract based at the client site.

Responsibilities :

- Take ownership of the lead management and lead conversion cycle for selling products/ services offered by the client

- Qualify and nurture the sales prospects and take them to a logical conclusion

- Meet revenue targets, conversion ratios and other KPIs assigned

- Deploy the right techniques/ tools to maximize client acquisition and sales conversion

- Understand the existing processes; standardise and improve wherever applicable

- Coordinate with internal stakeholders /mobilize the resources within organisation to seamlessly manage the demand, logistics, payments and related activities

- Develop and maintain close relationships with customers; manage customer complaints

- Proactively identify and drive new opportunities along with maintaining the health of sales pipeline

- Identify and collect data; analyze, model, and develop results to ensure customer satisfaction

- Generate insights from customer interaction and close the feedback loop

- Produce deliverables and recommendations in MS Word, Powerpoint and Excel

- Submit reports on activities as required by the management

- Act as the voice of the customer and incorporate the customer feedback/ learnings into the existing process

Must have traits :

- A tleast 3 years of sales experience, preferably remote sales

- Good communication skills

- Bachelor's degree

- Proactive approach/ Good at deal closure: We are looking for hunters instead of farmers

- Lead ownership in their past sales projects: willingness to work like a Jr. Account Manager

- Language proficiency in English and Hindi

- Good analytical capabilities

- Experience of handling a large number of sales leads simultaneously and keeping them engaged

- Ability to meet tight deadlines using strong multitasking and organizational skills

- Strong process orientation and Metrics driven approach

- Experience of working on MS Office and CRM systems like Salesforce, Zoho etc.

Good to have traits :

- B2B sales experience

- Experience in technical sales/ biotech/ pharma related sales

- Domain knowledge/ sales exposure in related industries (Household care, Baking, Food & Nutrition, Dairy, Brewing are some of our key industries)