Research Associate at Antal International
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Customer Success Consultant - HR Tech Firm (3-8 yrs)
Job Responsibilities :
- Lead the post-sale solution design and implementation of new customers.
- Manage the post-sales relationship to foster long-term business partnerships.
- Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals
- Act as a subject matter expert on technical and non-technical aspects of digital hiring transformation.
- Own customer scoping & requirements definition across our tech stack, including platform, integration, and scheduling capabilities.
- Drive the cross-functional engagement, working collaboratively with our People Scientists, Technical Integration Managers, and Customer Success Managers.
- Develop and manage project plans - deliver on time and within budget.
- Inspire and excite customers throughout the transformation.
Experience in People/HR Tech Firm is a must
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