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HR Manager at Yo HR Consultancy
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Customer Success Associate - B2B SaaS (2-3 yrs)
Customer Success Associate- B2B Saas
Experience- 2 to 3 years
Location- Delhi
Must have-
Experience in B2B Saas Domain.
Roles and Resposibilities:
- Setting clear client retention goals and developing strategies to achieve them.
- Driving continuous service improvement with the ultimate goal/focus of product adoption and usage growth.
- Gathering feedback from clients, studying other customer success programs, and analysing customer data to identify the best practices.
- Assisting client deliveries & ensuring deadlines are met.
- Identifying upsell opportunities and effectively communicating the added value of additional services or products.
- Focusing on delivering a positive customer experience to enhance the perceived value of the brand.
- Collaborating with internal teams to create & set up demos for clients.
- Proactively addressing client requirements & concerns, aiming to continuously improve the customer experience.
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