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16/04 Nancy Chib
Consultant at Confidential

Views:438 Applications:104 Rec. Actions:Recruiter Actions:3

Customer Success Analyst - Online/eCommerce (2-5 yrs)

Delhi NCR/Mumbai Job Code: 816839

One of the Start up is looking out for Customer Success Analyst

Responsibilities :

- Rigorously manage customer data using tools such as MS Excel, Databases, etc

- Define reporting / dashboard requirements

- Work closely with customer for Requirements: Database Support, Troubleshooting

- Managing customer support tickets with a short TAT (Turn Around Time)

- Interact with customers in a professional manner

- Planning & monitoring customer deliverables

- Prepare reporting / dashboard requirements 

Requirements :

- 2 Years- experience in Excel and database. 

- Strong troubleshooting skills to resolve customer queries

- Proven customer service attitude

- Understand customer requirement

- Ability to identify major concerns and act on those concerns in an appropriate manner

- Strong written and verbal communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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