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16/04 Nancy Chib
Consultant at Confidential

Views:371 Applications:84 Rec. Actions:Recruiter Actions:3

Customer Success Analyst - Online/eCommerce (2-5 yrs)

Delhi NCR/Mumbai Job Code: 816839

One of the Start up is looking out for Customer Success Analyst

Responsibilities :

- Rigorously manage customer data using tools such as MS Excel, Databases, etc

- Define reporting / dashboard requirements

- Work closely with customer for Requirements: Database Support, Troubleshooting

- Managing customer support tickets with a short TAT (Turn Around Time)

- Interact with customers in a professional manner

- Planning & monitoring customer deliverables

- Prepare reporting / dashboard requirements 

Requirements :

- 2 Years- experience in Excel and database. 

- Strong troubleshooting skills to resolve customer queries

- Proven customer service attitude

- Understand customer requirement

- Ability to identify major concerns and act on those concerns in an appropriate manner

- Strong written and verbal communication skills

Women-friendly workplace:

Maternity and Paternity Benefits

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