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15/01 Smriti
HR Associate at Savanna HR

Views:351 Applications:132 Rec. Actions:Recruiter Actions:9

Customer Success/Account Manager - Education (3-8 yrs)

Bangalore Job Code: 882177

RESPONSIBILITIES :

Account Management

- Ensure all post sales activities are carried out in a timely manner. This includes but is not limited to sending quarterly usage reports, managing yearly renewals and managing and resolving incoming customer queries or issues.

- Travel to schools to troubleshoot from time to time.

- Assisting all the Sales team with daily tasks, invoice changes, school or teacher login issues, licensing changes or issues and all CMS and CRM assistance.

- Ensure successful upload of schools, teachers, classes, matific access.

- Liaise with our development team and product manager to convey concerns around product issues and bugs.

- Organize and deliver web-based trainings, web-based demonstrations and presentations for educators and administrators for Matific.com solutions

- Assist with overseeing School implementations.

Customer Support :

- Functions as - expert- within department on the Company product and support programs including the CS tool, CMS and admin system.

- Oversees tickets with the Customer support tool.

- Documents all customer contact within CRM.

- Take Customer support calls, assist and resolve.

- Respond to customer emails.

- Assist Sales team with support issues.

Women-friendly workplace:

Maternity and Paternity Benefits

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