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15/01 Smriti
HR Associate at Savanna HR

Views:388 Applications:143 Rec. Actions:Recruiter Actions:9

Customer Success/Account Manager - Education (3-8 yrs)

Bangalore Job Code: 882177

RESPONSIBILITIES :

Account Management

- Ensure all post sales activities are carried out in a timely manner. This includes but is not limited to sending quarterly usage reports, managing yearly renewals and managing and resolving incoming customer queries or issues.

- Travel to schools to troubleshoot from time to time.

- Assisting all the Sales team with daily tasks, invoice changes, school or teacher login issues, licensing changes or issues and all CMS and CRM assistance.

- Ensure successful upload of schools, teachers, classes, matific access.

- Liaise with our development team and product manager to convey concerns around product issues and bugs.

- Organize and deliver web-based trainings, web-based demonstrations and presentations for educators and administrators for Matific.com solutions

- Assist with overseeing School implementations.

Customer Support :

- Functions as - expert- within department on the Company product and support programs including the CS tool, CMS and admin system.

- Oversees tickets with the Customer support tool.

- Documents all customer contact within CRM.

- Take Customer support calls, assist and resolve.

- Respond to customer emails.

- Assist Sales team with support issues.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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