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05/07 Recruiter
Recruitment Partner at Lineupx Technology Service

Views:205 Applications:57 Rec. Actions:Recruiter Actions:10

Customer Service Role - Process Audit & Re-engineering - BPO (10-12 yrs)

Mumbai Job Code: 946290

Experience Level: 10-12 years

- Requires senior person as the role would need dealing with very senior stakeholders- years of experience and quality of growth both needs to be looked at.

- Candidate should be primarily from service industry

- Candidate from Business Process Management domain in Service Industry.

Roles and Responsibilities:

- Understanding and documenting Existing Customer Operations process

- Objectively assess a company's IT and/or business processes.

- Assess the company's risks and the efficacy of its risk management efforts.

- Ensure that the organization is complying with relevant laws and statutes.

- Evaluate internal control and make recommendations on how to improve.

- Follow-up on previous Audit findings & their closure.

- Redesigning and Documenting Processes and Customer Journeys

- Identifying shortfalls or gaps in processes

- Work closely with Training & Operations Teams for process implementation.

- Implementation of Business processes across the organization

- Leverage Technology & Digital mediums to simplify business processes and implementation.

Requirements:

- Minimum 8 years in a Business Process Management of a Digital Product

- Experience in Auditing the As-IS process

- Experience in Process Re-engineering

- Audit the Product as an Experience custodian

- Strong ability to implement these processes across the Organisation.

- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams

- He/she should thrive in a fast-paced and ambiguous environment.

- Strong written and verbal communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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