Customer Service Representative - IT

Email & Chat Support would be primary focus area.

Handle incoming service requests from customers promptly and thoroughly by:

- Gathering customer information

- Providing product and service information

- Resolving any customer issues

- Creating a customer connect

- Ensure delivery tokey metrics, quality, quantity and time,for team and self

- 3- 5 years work experience with the service industry in a customer- facing role

- Excellent communication skills (both written and verbal)

- Proven problem solving skills

- Flexibility to work in different shifts

Candidate should be preferably B.Tech + MBA from a reputed college