Managing Director at Vertex Corporate Services
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Customer Service Manager - Manufacturing - South (7-12 yrs)
Position: Customer Service Manager-South (Leading MNC Manufacturing Co)
Role:
- Provide overall leadership to the customer service team and work closely with the sales team and customers
- Enhance current systems and processes to ensure seamless customer service to Customers and Stakeholders
- Closely work with internal stakeholders viz; Planning,Logistics, Procurement,Sales to ensure Customer Service standards are met
- Responsible for setting up the goals and key performance indicators for customer service organizationin South
- Conducting CS experience reviews with key customers so as to enhance service proposition
- Responsible for the hiring, training and development of the customer service representatives in the team
- Reduce the number of service related complaints
Requirements:
- BE with MBA Operations as an added advantage
- 7-12 yrs of experience. Extensive experience in Customer Service, preferably in a manufacturing company dealing with B2B customers
- Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc
- Understanding of Budgets, Forecasts and SAP
- Good communication and teamworking skills
Location: Bangalore
This position is for a Client of Vertex Corporate Services which is a Leading MNC Manufacturing Company
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