Customer Service Manager - Manufacturing

Primary Responsibilities:

- Responsible for managing Spares Order Management function and drive interaction with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions

Providing timely transactional support of Customer POs and customer consignment orders

Supporting Customer-Owned-Material (COM) order types, partner with Repair Operations to finalize on supplier costs in order to receive customer approval, and partner with both Reverse Logistics and Repair Operations to ensure timely order fulfillment.

Order management support for all relevant spares order types that originate from regions during their off-business hours

- Responsible for team deliverable for ensuring efficiency & effectives of the work

- Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability, improvement, process redesign & implement changes

- Report & present weekly, monthly and quarterly reports, including KPI's (Key Performance Indicators) and Operational Metrics

- Supports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement efforts.

- Recruit, assimilate, coach new customer service team members in accordance with guidelines & policies