Recruitment Consultant at Mediators
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Customer Service Manager - FMCG/Logistics/Hospitality/Mobility/Mfg/Retail/eCommerce (4-8 yrs)
Designation - Customer Service Manager
Experience - 4-8 Years
Job Location - Ahmedabad
Salary - 10 to 12 LPA
We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.
Roles & Responsibilities -
- Responsible for city client experience coordinate with internal (operation & Sales) and external stake holders (Client POC)
- Ensures that customers receive the quickest service possible.
- Assists representatives in handling disappointed customers.
- Determines a course of action to resolve customer problems.
- Trains newly hired customer service representatives.
Requisites / Prerequisites:
- Graduates from tier 1/2 engineering / management colleges
- 4-8 years of experience in B2B Client Servicing
- Proven track record of handling escalations
- Team handling & monitoring capabilities
- Fast learner and ability to adapt quickly to a new environment
FMCG, Logistics, Hospitality, Mobility, Manufacturing, Retail, Ecommerce