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17/05 Abdul Raheem
Recruitment Consultant at Mediators

Views:160 Applications:35 Rec. Actions:Recruiter Actions:21

Customer Service Manager - FMCG/Logistics/Hospitality/Mobility/Mfg/Retail/eCommerce (4-8 yrs)

Ahmedabad/Gujarat Job Code: 1096589

Designation - Customer Service Manager

Experience - 4-8 Years

Job Location - Ahmedabad

Salary - 10 to 12 LPA

Job Overview

We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.

Roles & Responsibilities -

- Responsible for city client experience coordinate with internal (operation & Sales) and external stake holders (Client POC)

- Ensures that customers receive the quickest service possible.

- Assists representatives in handling disappointed customers.

- Determines a course of action to resolve customer problems.

- Trains newly hired customer service representatives.

Requisites / Prerequisites:

- Graduates from tier 1/2 engineering / management colleges

- 4-8 years of experience in B2B Client Servicing

- Proven track record of handling escalations

- Team handling & monitoring capabilities

- Fast learner and ability to adapt quickly to a new environment

Preferred Industries:

FMCG, Logistics, Hospitality, Mobility, Manufacturing, Retail, Ecommerce

Women-friendly workplace:

Maternity and Paternity Benefits

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