Customer Service Manager - BFS

- Interact with clients and build relationships with them while ensuring their needs are being met

- Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience

- Mastermind creative ways to deliver an exceptional client experience

- Develop and oversee the implementation of client service protocols

- Resolve complex client problems or disputes in a professional manner

- Coach and support team members to help them meet departmental goals

- Keep records and documentation of client interactions for training purposes

- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement