Associate Consultant - Recruiter at BASK HR Consulting Pvt Ltd
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Customer Service Manager - Automation/Auto Bots & Self Help/Serve (4-20 yrs)
Your Role
Implementation of Customer Self Serve and Auto Bots
- Create design workflow for Self service options for customers to improve the experience
- Create and implement Customer Service Auto Bots to resolve complex problems in a structured
- Monitor effectiveness of bots and self serve tools, understand customer feedback and take corrective action/iterations
- Ensure BCP plan for self serve and auto bots
CS Design
- Map overall customer journey, milestones and identify necessary interventions to improve customer experience and reduce contacts
- Review Customer Service SOP and workflows timely to ensure its updated as per business and customer requirements
What We're Looking For
- People with an endless curiosity and hunger to learn
- Owners who will think of Organization as their own venture
- Operators obsessed with customer experience
Why Join Us?
- The opportunity to join India's next Unicorn is rare. So, we're giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows.
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