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08/03 Roshini Alla
Associate Consultant - Recruiter at BASK HR Consulting Pvt Ltd

Views:305 Applications:35 Rec. Actions:Recruiter Actions:20

Customer Service Manager - Automation/Auto Bots & Self Help/Serve (4-20 yrs)

Mumbai Job Code: 1059915

Your Role

Implementation of Customer Self Serve and Auto Bots

- Create design workflow for Self service options for customers to improve the experience

- Create and implement Customer Service Auto Bots to resolve complex problems in a structured

- Monitor effectiveness of bots and self serve tools, understand customer feedback and take corrective action/iterations

- Ensure BCP plan for self serve and auto bots

CS Design

- Map overall customer journey, milestones and identify necessary interventions to improve customer experience and reduce contacts

- Review Customer Service SOP and workflows timely to ensure its updated as per business and customer requirements

What We're Looking For

- People with an endless curiosity and hunger to learn

- Owners who will think of Organization as their own venture

- Operators obsessed with customer experience

Why Join Us?

- The opportunity to join India's next Unicorn is rare. So, we're giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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