- Manage Outsourced Contact Centre Partner - Manage and coordinate escalated issues with appropriate stakeholders in the Group. - Manage day-to-day operational requirements between the Outsourced Partner &amp; multiple functions across organisation &amp; group companies. - Manage Escalated cases directly with the Customer Integrate with Technology team across group companies to expedite resolution. - Deliver Superlative service &amp; Customer response across channel (Chat/Social/Email/Call) - Work closely with Training, Quality &amp; Business Operations Teams for process implementation. Requirements - Minimum 5 years in a Contact Centre Management - Experience in Managing multi channel Contact centres - Chat/Social/Email/Inbound/Outbound processes - Experience in Vendor Management - Working knowledge &amp; experience in Contact Centre technology tools - Should have worked in Multi-stakeholder environment. - Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams - He/she should thrive in a fast-paced and ambiguous environment. - Strong written and verbal communication skills

Mumbai

Customer Service Escalation Specialist - Contact Centre 

Customer Service Escalation Specialist - Contact Centre  ,Job Description for Customer Service Escalation Specialist - Contact Centre  in Lineupx Technology Service in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for Customer Service Escalation Specialist - Contact Centre  in Lineupx Technology Service in  Mumbai for (5-10) years of experience. Apply Now!