- Managing Call centre department of Corporate Finance Business - To Supervise & Handle customer queries, resolve escalated issues, maintaining TAT, sound customer communication, etc - Assisting on-site team in transactions and facilitating on day to day activities - Taking care of Call centre comprising of In-Bound & Out-Bound collection calling - Addressing all types of customer complaints and grievances - Problem solving attitude towards customer queries by understanding first the customer& concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution. - Responsible for MIS reporting to Top Management - Accountable for System testing/ development and closure of External / Internal Audits. - New and Existing Process Reengineering for better TAT improvement and training to respective stake holders on new processes. - Ensures adherence to Quality Management System and support for continual improvement

Delhi

Customer Service/Call Centre Management Role - Corporate Finance Business 

Customer Service/Call Centre Management Role - Corporate Finance Business  ,Job Description for Customer Service/Call Centre Management Role - Corporate Finance Business  in SkillVentory in  Delhi for (7-10) years of experience. Apply Now!

Job Description for Customer Service/Call Centre Management Role - Corporate Finance Business  in SkillVentory in  Delhi for (7-10) years of experience. Apply Now!