What you will do:

You will ensure the smooth running of ground operations and help drivers have a hassle-free experience - right from training to demos to relationship management, you will play a critical role in team.

Responsibilities:

Operations management

- Responsible for supporting the day-to-day operations for a set of clients and making the operations viable for the Drivers/Drivers Cum Owners.

- Responsible for the upkeep of the products during operations.

- Ensure operations of the product in the network are in line with the agreed SLA's with the customers.

- In case of product issues, diagnose the product problem, report and work with the tech support team

- Integration of ground operations to technology.

- Training drivers on the product, operations, and safety

- Conducting demonstration of the product

- Gather product and market intelligence for improvement of the product

Customer management

- Must have customer service skills and be able to maintain a consistent, elevated level of service.

- To ensure long term and profitable relationships with business partners and supply retention

- First point of contact for the drivers

- Ensure ownership of solving customer problems.

- Managing relationships with aggregators to ensure good operations and effective utilization of the product

The ideal candidate requires:

- Must have relevant experience and must be an engineer

- Structured problem solving, detail-oriented, and customer-first attitude.

- Proven working experience in operations/product support

- Market knowledge (EVs, Charging station deployment, Logistics)

- Proficiency in English and regional language; Communication and negotiation skills

- Good Analytical and problem-solving skills

- People management and ability to build rapport

- Strong time management skills and the ability to prioritize to meet daily, weekly, and long-term requirements and goals.

- Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively.

What matters more:

- Quality of work

- Approach towards problem-solving

- Dissatisfaction towards mediocre work

- Resilient attitude to bounce back after failing.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.