Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
14/10 Rozia
Senior Consultant at Gi Group

Views:700 Applications:230 Rec. Actions:Recruiter Actions:0

Customer Retention Manager - FMCG (5-8 yrs)

Gurgaon/Gurugram Job Code: 856041

Customer Retention Manager - FMCG

Educational Qualification :

Essential : MBA (Tier I/ II business schools)

Desirable : Certification on - Marketo, SFDC, Tableau, Google Analytics, Optimizely or similar tools

Experience :

- Essential: 5-7 years of CLM/CRM experience in an Ecommerce organization or a mix of E-comm and agency

Duties and Responsibilities :

- Develop the CRM strategy for retention & reactivation.

- Drive all marketing automation activities to develop and execute end to end-user journeys from onboarding to reactivation

- Conceptualize and set up automated journey-based campaigns to plug funnel drop-offs.-

- Drive growth and data-driven improvement across the engagement and retention funnel to increase revenue through journey building, customer engagement and repeat transactions.-

- Analyze results, highlight learning, synthesize recommendations, and drive growth strategy.-

- Think of creative concepts to convert and engage active users, activate dormant users and support in preparing and executing monthly marketing calendar for various retention campaigns.-

- Work closely with performance marketing team, local teams, tech team and agency to drive customer engagement and retention campaigns

Skills Required :

- Familiarity with online marketing metrics and key performance metrics. Deep understanding of the digital marketing landscape and a passion for building innovative & ROI-positive marketing programs at scale.

- Sound knowledge in MS Excel, Google Analytics, CleverTap and other digital tools.Roles and responsibilities of this role would include the below:- Drive the end-to-end user lifecycle journey through various Engagement and Retention strategies

- Strong analytical skills to identify opportunities for business impact

- Step change thinking to stay ahead of competition on CLM

- Expertise in retention marketing channels (Email, SMS, In-app, Push Notifications, WhatsApp, Telegram)

Stake holders :

- Internal: Marketing and leadership team, Operations, IT, Restaurant teams

- External: Agency Creative and Digital agency

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.