Customer Retention & CRM Marketing Lead

- Role : Customer Retention & CRM Marketing Lead

- Location : Gurgaon

Qualification: MBA Preferred

Roles & Responsibilities:-

- Define the strategy for various customers and drive the achievement of objectives.

- The role will be a people manager role - People in driving the goal of improving repeat customer performance on the platform.

- Day to day execution and management of Emailers, SMS, WebPush, App push and on-site user notifications

- Seamless and timely execution of campaigns

- Coordination with internal tech, design, marketing team to ensure campaign deliveries.

- Tracking, analyzing summarization of campaign deliverable and process monitoring.

- Publish periodic reports and prepare decks for reviews with Senior Management & Leadership

- Mentoring and guiding other members in the team