Customer Resolution Role - NBFC

Multiple Role - Customer Resolution - A leading NBFC

Role & Responsibilities :

- Connect with stakeholders like sales ,operations ,collections , legal etc. daily for accurate & timely resolution of customer complaints

- Review and approve resolutions for customer complaints submitted by stakeholders & functions

- Procure the required system & people access to resolve customer complaints in time bound manner

- Review & send final responses to team lead for review

- Set up and drive Framework to reduce customer complaints and resolution TAT by governance & monitoring

- End to End monitoring ,tracking & resolution of customer grievances at L1 ,L2, L3 & L4 level

- Publish daily ,weekly , monthly dashboards to team leads & stakeholders

- Connect with Internal Omnusbun on regular basis to take feedback & improve processes to avoid customer complaints