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07/03 Richa Pandey
Senior HR Consultant at Spectrum Talent Management

Views:1030 Applications:312 Rec. Actions:Recruiter Actions:18

Customer Order Manager - Supply Chain - FMCG/Pharma (5-15 yrs)

Ghaziabad Job Code: 1230367

Profile requirement ;

- Looking for a person who is more towards sale order processing and managing the Inventory orders under back orders via RCA. OTIF%, Fill Rates for Direct Chains

- Worked on Automation tool for order processing etc.

- Team handling

- Deptt: Supply chain

Overall Responsibility :

- Heading the centralized order processing cell (COP)

- Rate / OTIF and addressing availability concern of customer orders.

- Timely capturing and processing of all Orders.

- Back-order tracking and execution

- Root Cause analysis for unprocessed orders and driving the Fill Rate improvement.

- Coordination with Sales, Supply chain, IT and Customers for smooth execution of Customer Orders

- Centrally coordination with B2B customers and KAMs

- Interface between brand, CSCC and sales for maximizing the billing within the available stock.

- Fill Rate tracking of Customer to address RCA in collaboration with Customer, KAO, KAM, Supply Planners.

- Highlighting availability issues on daily basis & follow up for resolving it.

- Highlighting discontinued SKUs for delisting from customer master.

- Collaboration with Customer:

- In Stock: Addressing customer concern on their Key KPI - In stock.

- Tracking PBNS quantity, chasing appointments and collaboration with CFA for delivery.

- Collaboration with customer on unloading concern.

- Drive COP team on processing concern and Coordination with planner for improving Range availability

- Collaboration with commercial team for commercial issues, with sales KAO/KAM for master issues.

Detailed Responsibility:

- Ensuring PO processing on time through COP team with accuracy.

- SPOC for SOP implementations related to order processing

- Centrally coordination with B2B customers and KAMs

- Interface between brand, CSCC and sales for maximizing the billing within the available stock.

- PDP alignment with sales, CFA and B2B customers, PO Extension in coordination with customers.

- Drive master correction to ensure reduction in ROR in coordination with KAMs/direct chain

- Back orders review and coordination for necessary modification, follow up with CFA for execution of orders.

- Tracking customer level back orders and ensure and highlights the issues causing back orders.

- Ensure all the back-order issues are resolved and back orders are executed in subsequent schedule.

- Follow up with respective transporters to track GIT and ensure delivery as per schedule.

- Tracking Customer wise Fill Rate & loss analysis and take corrective action.

- Follow up with Supply & Dispatch planners for stock to minimize availability issues.

- Follow up with KAM for timely correction/ updating of customer master.

- Addressing customer concern & sharing the updates on critical SKUs.

Women-friendly workplace:

Maternity and Paternity Benefits

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