Associate at Crescendo Global
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Customer Leader - Finance & Accounts Domain - BPO/ITeS (13-17 yrs)
Job opportunity in Nagpur for the role of a - Customer Leader-, holding 13+ years of experience in a BPO/BPM setup. You will use your experience to manage client relationships and act as a single point of contact for all resolution handling. If this sounds exciting, apply with us!
LOCATION: Nagpur, Maharashtra
SHIFT: Rotational Shift
A leading, global firm providing creative and strategic analytics, IT and consulting solutions for the entire enterprise value chain.
- Managing and providing end to end client Relationship to understand their needs and expectations
- Acting and operating as a Single Point of contact, Escalation and resolution handling
- Meeting the operational, functional and business objectives required by the contract and provide a profitable interaction.
- Bringing measurable business values for Client through process improvement or cost savings
- Ensuring timeliness and proper communications at every stage.
- Conducting regular feedbacks and coaching sessions for all associates
- MBA/ PGDM
- Relevant experience in BPS/BPO setup
- Experience in handling clients from - Finance and Accounting- domain would be a plus
- Good communication skills (spoken & written)
- High on interpersonal skills
- Customer oriented
WHAT IS IN STORE FOR YOU?
An opportunity to define, work and coordinate the development functions of the company.
An opportunity to work with a diverse nature of business and the global markets.