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24/01 Mamta Dutta
Team Lead at V-Konnect Associates

Views:142 Applications:35 Rec. Actions:Recruiter Actions:3

Customer Experience Specialist - Assets - Bank (3-7 yrs)

Mumbai Job Code: 1038080

- Drive Net Promoter Score for Retail Asset

- Collaborate with Business Heads for initiatives to drive Customer Experience

- Publish analyzed customer feedback data to individual businesses weekly/ monthly

- Detractor management to close loop dissatisfied customer

- Work on Project to eliminate gaps in customer experience

- Reward & Recognition to drive customer experience

- Customer insights in understanding CX initiative to improve People, Process & Technology

- Strong Coordination & build relationship with business to understand needs & drive customer experience.

- Harmonious working with different teams to deliver effective results

- Collaborative working in ensuring clear goals are delivered

- Governs implementation of risk-related policies and processes (operational, regulatory, financial, informational, reputational and audit risks) for the department, ensuring that that these meet regulatory and internal control requirements.

- Reviews implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and takes corrective action based on audit findings

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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