01/04 Aarti Sharma
HR at Impeccable

Views:509 Applications:179 Rec. Actions:Recruiter Actions:1

Customer Experience Role - Internet/Online (1-10 yrs)

Delhi/Mumbai/Navi Mumbai Job Code: 813732

Customer Experience

- Understanding customer needs and requirements to develop effective quality control processes

- Devising and reviewing specifications for products or processes

- Identifying ideal customer profiles and identifing the gaps in customer experience across all touchpoints, for all kinds of customer interactions.

- Setting requirements for achieving standards of excellence in behaviour and code of conduct and monitoring their compliance

- Ensuring the CX strategies are aligned to the business goals and outcomes

- Plan, direct or coordinate quality assurance programs and formulate quality control policies improving the bank's efficiency and profitability by leveraging cost reductions

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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