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01/04 Aarti Sharma
HR at Impeccable

Views:421 Applications:143 Rec. Actions:Recruiter Actions:1

Customer Experience Role - Internet/Online (1-10 yrs)

Delhi/Mumbai/Navi Mumbai Job Code: 813732

Customer Experience

- Understanding customer needs and requirements to develop effective quality control processes

- Devising and reviewing specifications for products or processes

- Identifying ideal customer profiles and identifing the gaps in customer experience across all touchpoints, for all kinds of customer interactions.

- Setting requirements for achieving standards of excellence in behaviour and code of conduct and monitoring their compliance

- Ensuring the CX strategies are aligned to the business goals and outcomes

- Plan, direct or coordinate quality assurance programs and formulate quality control policies improving the bank's efficiency and profitability by leveraging cost reductions

Women-friendly workplace:

Maternity and Paternity Benefits

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