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Associate Director Growth and Strategy at hireginie
Views:322 Applications:68 Rec. Actions:Recruiter Actions:17
Customer Experience cum Operation Manager - Telecom (5-10 yrs)
- MBA with 8 - 10 years of experience in operations
- Should have experience of handling a team
- Preference will be given to the candidates with operations background
- Responsible for timely execution of special projects/up-gradation assignments
- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions
- Monitor and track implementation of various new infra for existing network and customers
- Support rollout of new platforms like GIS,FWMP,CRM, GPON etc
- Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation
- Support end-to-end customer care processes and procedures with a view to increase customer retention
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