Customer Excellence & Digital Payments - Assets

- Leadership role with one of the leading Indian private bank.

- Project Management role to reduce overall customer turnaround time and give superior digital services to customers

- Project Management Life Cycle to drive Project deliverables which includes Requirement Gathering, Conceptualizing, Scoping, Required Document finalization, Testing and final product delivery.

- Technological acumen with data management, analysis and processing, having an ability to translate raw consumer support data and information into actionable solutions and to make improvement strategies.

- Ensuring Process & Security Governance in the Unit with respect to Document Completion (SOP etc), Risk & Self-Assessment, User Access Review, PII information security & third party vendor security.

- Unit Budget Management & Regular monitoring of Cost & Expense.