Customer Engagement Manager - Software - Life Sciences Sector

Position Summary:

As an Engagement Manager you will work closely with the sales team in preparing for customer engagements by leveraging Systems, flagship Quality Management System (QMS) product TrackWise product specifically for Life Science/ Pharmaceutical organizations.

The role will also require communication to Senior Leadership Team, as well as other key and executive-level stakeholders within the Organization.

What will you be do in this Role?

We have a work hard, play hard culture and want the best players on our team! This is a huge opportunity to join an industry leader with potential for exponential growth and great financial reward. As a Customer Engagement Manager focused on the Life Sciences market, you will work with the customer to develop a statement of work for the project at hand.

- Assimilate the information gathered, analyze business drivers/ user needs/ functional requirements, including business processes, standard operating procedures, workflows, and other documents, which would assist in best understanding of upcoming business opportunities.

- Work with the delivery and support functions to transition projects from sales to delivery phase

- Assist in analyzing special requirements that may require development of new features, custom integration, or custom functionality.

The chosen candidate will have experience with the business process and requirement translation into enterprise software, preferably in the life sciences arena. Quality Systems, however, ERP or manufacturing background is also appreciated. This person will exhibit strong collaborative partnering skills and knowledge of software implementations and timelines and how to define success.

Skills Required for Success :

- 10+ years Life Science industry experience within Quality and Regulatory environments -

Quality Systems / Training Systems

- OR- 10+ years Pre Sales / Solutions Engineering experience within life science environments: pharmaceutical, bio pharma, or med device

- Able to translate customer requirements and business processes to commercially feasible solutions.

- Strong communication skills, both verbal and written to communicate effectively at all levels of an Organization- Executive, Technical, Staff level

- Comfortable creating and making presentations Motivated, self-disciplined, and with a strong results orientation

- Demonstrated ability to work in a high growth technology company

- Ability to work with a sense of urgency in a competitive, fast-paced, ever-changing environment

- References will be requested

Additional Skills that will ensure Success :

- Proficiency in understanding and analyzing business processes and user

- Adept at translating requirements and needs, into actionable solutions.

- Prior experience in the SaaS, lifescience, quality environment is an additional bonus

- Salesforce configuration capability is a plus

- Extensive knowledge of Windows and Internet technologies

- Technical Bachelor degree plus advanced degree preferred

- Ability to travel as required