Customer Delivery Manager - IT Software Product - BFSI/FinTech

- Must have experience in IT - Software (Experience in banking and finance software solution domain is a bonus)

- Review customer orders and plan and coordinate delivery activities

- Analyze and troubleshoot delivery issues in a timely fashion.

- Oversee the daily activities of the delivery team and provide direction and guidance as needed.

- Analyze customer orders, set delivery priorities, and make schedule adjustments to meet timely delivery goals.

- Develop process improvements to achieve cost-effectiveness and time-saving.

- Develop scope and budget for delivery projects

- Prepare product and project plans in coordination with the sales team and tech team.

- Should have worked with technical architects and developers and understands the terminology and concepts.