Consultant at Job Vision Consultant
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Customer Analytics Role - KPO (4-8 yrs)
Urgent opening / Leading UK and US based MNC for the profile of Customer Analytics for Navi Mumbai location
Job Description -
Analysing customer requirements and developing strategic plans for seamless delivery as well as liaising with the clients for sustained business relationship
- Studying business process descriptions, use cases, scenarios, event lists, competitive products, task and workflow analysis, and/or viewpoints
- Gathering requirement for customer elements to be incorporated for analytical models across different data sources -structured /unstructured and 3rd party feeds
- Understanding existing data & reports and framing advanced analytics & reporting solutions
- Mapping business requirements for process enhancements and translating them into functional specifications and analytical solutions
- Driving the adoption and explaining analytics solution output for each customer to make the solution operational that gives potential business outcome
- Maintaining & innovating new & existing solutions to the given requirement & taking the learnings to fine tune the future solution.
Requirement -
Consulting background with 4-8 years of relevant experience.
- Proficient in Customer Analytics and Insights methods relevant to various business scenarios, with outcomes delivered in the areas of Customer Segmentation, Retention, CLTV, Churn Prediction in end-to- end project engagements
- Hands-on Data Science (Statistical Modelling) including Predictive, AI and Cognitive
- Data quality analysis and preparation of disparate data sets from contemporary channels and avenues of customer interaction (e.g. cloud based/mobile solutions/social media/web logs along with the traditional data sources like CRM, Marketing automation) to carry out required analytics
- Good understanding of CRISP-DM / TDSP, Agile Methods
- Good understanding and experience in tools and technologies like R/Python/SAS/SPSS/MS Azure ML
- Lead/drive Customer Analytics engagements independently,
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