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04/07 Khushbu Singh
Consultant at Job Vision Consultant

Views:2753 Applications:63 Rec. Actions:Recruiter Actions:34

Customer Analytics Role - KPO (4-8 yrs)

Mumbai/Navi Mumbai Job Code: 468410

Urgent opening / Leading UK and US based MNC for the profile of Customer Analytics for Navi Mumbai location

Job Description -

Analysing customer requirements and developing strategic plans for seamless delivery as well as liaising with the clients for sustained business relationship

- Studying business process descriptions, use cases, scenarios, event lists, competitive products, task and workflow analysis, and/or viewpoints

- Gathering requirement for customer elements to be incorporated for analytical models across different data sources -structured /unstructured and 3rd party feeds

- Understanding existing data & reports and framing advanced analytics & reporting solutions

- Mapping business requirements for process enhancements and translating them into functional specifications and analytical solutions

- Driving the adoption and explaining analytics solution output for each customer to make the solution operational that gives potential business outcome

- Maintaining & innovating new & existing solutions to the given requirement & taking the learnings to fine tune the future solution.

Requirement -

Consulting background with 4-8 years of relevant experience.

- Proficient in Customer Analytics and Insights methods relevant to various business scenarios, with outcomes delivered in the areas of Customer Segmentation, Retention, CLTV, Churn Prediction in end-to- end project engagements

- Hands-on Data Science (Statistical Modelling) including Predictive, AI and Cognitive

- Data quality analysis and preparation of disparate data sets from contemporary channels and avenues of customer interaction (e.g. cloud based/mobile solutions/social media/web logs along with the traditional data sources like CRM, Marketing automation) to carry out required analytics

- Good understanding of CRISP-DM / TDSP, Agile Methods

- Good understanding and experience in tools and technologies like R/Python/SAS/SPSS/MS Azure ML

- Lead/drive Customer Analytics engagements independently,

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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