Customer Account Manager - Long Products (Steel) LRPC

Job Description :

- Develop new large customers in the region and drive product development for customers.. Exhibition and seminar participation.

- Liaison with marketing team for effectiveness marketing and brand promotion in related markets and segments. Demand projections.

- Driving Specification work with Govt bodies/consultants/ Architects statutory bodies & departments to ensure products are specified for projects to enable it to participate in tenders and projects.

Inventory, Stock management and OTIF

- Manage inventory levels of finished product

- Manage stock within age norms. Drive OTIF by liaisoning with related departments like CSD, PPC, Finance and SCM.

Complaint management and resolution (CCMS)

- Work closely with all concerned departments under guiding frame of CCMS for timely resolution of complaints.

- Ensure no open complaints beyond the timelines defined as per company policy.

- Ensure closure of complaints as in RCFT/CCFT within stipulated norms

Customer Satisfaction and management

- Ensure highest levels of customer satisfaction to ensure high CSI scores as per CSI survery and action plan. Work closely with plant teams to ensure customer delight

Competition tracking

- Continuous competition assessment on, pricing & Service strategies. Provide key inputs towards short term/medium term plans/investments related to new projects, tenders etc.

Decision Making

- Annual / Monthly Sales planning for the customers

- Production Orders & Stock levels Prioritization & Allocation of finished goods

- Price / discount recommendation

- Complaint management through CCMS process

- Recommend MoU customers / quantity / deviation

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