Customer Account Manager - Electrical Steel Industry

Customer Account Manager - Electrical Steel (ES) , Delhi

Location : Delhi

Job Description :

Customer & End Customer Relationship Management :

- Manage relationship with the customers across all levels and departments.

- Drive Customer Relationship Program for brand promotion, timely product approvals and favorable credit and supply norms.

- Drive cross functional teams for end to end solutions to the customer.

- Facilitate meetings of Sales Leadership team with senior leadership of end customer for high level relationship building.

MoU & Contract Management :

- Drive MoU planning & monitoring for project segment to secure at least 75% of ABP volume.

- MoU performance & variation analysis.

Market & Product Development / product approval :

- Develop new large customers in the region and drive product development for customers.. Exhibition and seminar participation.

- Liaison with marketing team for effectiveness marketing and brand promotion in related markets and segments. Demand projections.

- Driving Specification work with Govt bodies/consultants/ Architects statutory bodies & departments to ensure products are specified for projects to enable it to participate in tenders and projects.

Inventory, Stock management and OTIF :

- Manage inventory levels of finished product

- Manage stock within age norms. Drive OTIF by liaisoning with related departments like CSD, PPC, Finance and SCM.

Complaint management and resolution (CCMS) :

- Work closely with all concerned departments under guiding frame of CCMS for timely resolution of complaints.

- Ensure no open complaints beyond the timelines defined as per company policy.

- Ensure closure of complaints as in RCFT/CCFT within stipulated norms

Customer Satisfaction and management :

- Ensure highest levels of customer satisfaction to ensure high CSI scores as per CSI survey and action plan. Work closely with plant teams to ensure customer delight

Competition tracking :

- Continuous competition assessment on, pricing & Service strategies. Provide key inputs towards short term/medium term plans/investments related to new projects, tenders etc.

Decision Making :

- Annual / Monthly Sales planning for the customers

- Production Orders & Stock levels Prioritization & Allocation of finished goods

- Price / discount recommendation

- Complaint management through CCMS process

- Recommend MoU customers / quantity / deviation

Desired Candidate Profile :

- B.E / MBA

- Exp : 7 yrs - 15yrs

- Knowledge of steel product , Electrical Steel