What's in it for you? - Be a part of the journey of building world-class fitness products and services. You will work closely with tech, product and category experts and influence the design &amp; execution of our offline &amp; online products &amp; services. - Opportunity to leverage your analytics &amp; problem-solving skills in solving complex customer challenges around onboarding, experience &amp; retention of users. - Ideate &amp; execute tech &amp; product-led solutions for creating a seamless support experience - Work closely with front end team &amp; end-users to understand their challenges and devise solutions creating long term impact. - Get first-hand experience of building high NPS products &amp; business at scale.. What will be the key responsibilities? - Own customer experience design &amp; execution for a business or product. - Champion voice of customers (VOC) in all business &amp; product decisions; program manage all critical customer products launches &amp; change management efforts. - Drive strategic projects to deliver best in class customer satisfaction products &amp; services. - Ideate, deploy and scale automation and proactive monitoring effort on all key product &amp; service operations to ensure quality &amp; CE standards are met - Work closely with support function to resolve any customer issues - Create scalable tech &amp; product solutions to help improve service experience - Hire &amp; groom a team of customer experience leaders to deliver on current &amp; future roadmaps - Drive process excellence charter in customer experience Who is this role suitable for? - 6-8 years post MBA or startup experience in mid-high scale orgs. - Have set up &amp; scaled customer experience charter; Help build high NPS consumer products - Have lead customer/partner support functions to deliver high quality &amp; CSAT - Worked closely with tech/product management function to build tech-enabled CE org. - Experience of running customer research, engagement initiatives - Driven operational excellence projects to improve operations/quality KPIs - Background in process excellence, six sigma quality approach - Experience in managing senior stakeholders across product, business, tech, ops functions.

Bangalore

Cure.Fit - Senior Project Manager - Customer Experience 

Cure.Fit - Senior Project Manager - Customer Experience  ,Job Description for Cure.Fit - Senior Project Manager - Customer Experience  in Curefit in  Bangalore for (6-10) years of experience. Apply Now!

Job Description for Cure.Fit - Senior Project Manager - Customer Experience  in Curefit in  Bangalore for (6-10) years of experience. Apply Now!