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19/05 Sanjana
Quality and Training Manager at Cure.Fit

Views:547 Applications:111 Rec. Actions:Recruiter Actions:65

Cure.Fit - Quality & Training Manager - CSAT Process (3-7 yrs)

Bangalore Job Code: 927002

What will be the key responsibilities?


- Own quality & process design for telesales function. Setup quality audit processes, run and identify opportunities for continuous improvement.

- Build & drive training efforts for onboarding & upskills for the team to deliver superior revenue results & high CSAT.

- Work closely with partner quality & training team; guide them & evaluate their performance thru daily, weekly, monthly monitoring & review efforts.

- Work closely with the operations team to identify key performance challenges & drive relevant training interventions.

- Ideate, deploy and scale automation and proactive monitoring effort on all key product & service workflows to ensure quality & CE standards are met

Who is this role suitable for?

- Min 2-3 years of prior experience in managing the quality & training for a high CSAT process.

- Candidates with prior experience of working in telesales channel of high NPS consumer products - ed-tech, travel & experiences, premium credit cards & financial services will be preferred.

- Have built training programs, run successfully to deliver desired business and quality goals.

- Driven operational excellence projects to improve operations/quality KPIs

- Background in process excellence, six sigma quality approach

- Experience in managing senior stakeholders across product, business, tech, ops functions.

- Min 3-5 years of experience in BPO, KPO or retail business

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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