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19/05 Sanjana
Quality and Training Manager at Cure.Fit

Views:481 Applications:105 Rec. Actions:Recruiter Actions:65

Cure.Fit - Quality & Training Manager - CSAT Process (3-7 yrs)

Bangalore Job Code: 927002

What will be the key responsibilities?


- Own quality & process design for telesales function. Setup quality audit processes, run and identify opportunities for continuous improvement.

- Build & drive training efforts for onboarding & upskills for the team to deliver superior revenue results & high CSAT.

- Work closely with partner quality & training team; guide them & evaluate their performance thru daily, weekly, monthly monitoring & review efforts.

- Work closely with the operations team to identify key performance challenges & drive relevant training interventions.

- Ideate, deploy and scale automation and proactive monitoring effort on all key product & service workflows to ensure quality & CE standards are met

Who is this role suitable for?

- Min 2-3 years of prior experience in managing the quality & training for a high CSAT process.

- Candidates with prior experience of working in telesales channel of high NPS consumer products - ed-tech, travel & experiences, premium credit cards & financial services will be preferred.

- Have built training programs, run successfully to deliver desired business and quality goals.

- Driven operational excellence projects to improve operations/quality KPIs

- Background in process excellence, six sigma quality approach

- Experience in managing senior stakeholders across product, business, tech, ops functions.

- Min 3-5 years of experience in BPO, KPO or retail business

Women-friendly workplace:

Maternity and Paternity Benefits

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