If you have a passion for designing &amp; delivering stellar customer experience, we've some challenging assignments for you. You will work on some of the trickiest problems and help deliver the best-in-class customer experience every day. Key responsibilities: - Own customer experience design &amp; execution for specific part of the business (channel, category, product) - Champion voice of customers (VOC) in all business &amp; product decisions; program manage all critical customer products launches &amp; change management efforts. - Drive strategic projects to deliver best in class NPS &amp; customer satisfaction products &amp; services. - Ideate, deploy and scale automation and proactive monitoring effort on all key product &amp; service operations to ensure quality &amp; CE standards are met - Work closely with support function to resolve any customer issues - Create scalable tech solution to help improve service experience - Drive process excellence charter in customer experience Desired background: - Experience of customer experience/support, quality &amp; ops in ecommerce, retail or consumer products - Driven operational excellence projects to improve ops/quality KPIs - Background in process excellence, six sigma quality approach - 2-3 years post MBA experience or 3-5 years in start-up of mid-high scale - Experience in managing senior stakeholders across product, business, tech, ops functions. - Prior experience in strategy, project management for CE, quality and design is a bonus.

Bangalore

Cure.fit - Project Manager - Customer Experience 

Cure.fit - Project Manager - Customer Experience  ,Job Description for Cure.fit - Project Manager - Customer Experience  in Cure.Fit in  Bangalore for (3-5) years of experience. Apply Now!

Job Description for Cure.fit - Project Manager - Customer Experience  in Cure.Fit in  Bangalore for (3-5) years of experience. Apply Now!