Program Manager - Customer Experience Key responsibilities : - Own customer experience design & execution for specific part of the business (channel, category, product) - Champion voice of customers (VOC) in all business & product decision; program manage all critical customer products launches & change management efforts. - Drive strategic projects to deliver best in class NPS & customer satisfaction products & services. - Ideate, deploy and scale automation and proactive monitoring effort on all key product & service operations to ensure quality & CE standards are met - Work closely with support function to resolve any customer issues - Create scalable tech solution to help improve service experience - Drive process excellence charter in customer experience Desired background : - Experience of customer experience/support, quality & ops in eCommerce, retail or consumer products - Driven operational excellence projects to improve ops/quality KPIs - Background in process excellence, six sigma quality approach - 2-3 years post MBA experience or 3-5 years in start-up of mid-high scale - Experience in managing senior stakeholders across product, business, tech, ops functions.

Bangalore

Cure Fit - Program Manager - Customer Experience 

Cure Fit - Program Manager - Customer Experience  ,Job Description for Cure Fit - Program Manager - Customer Experience  in Cure Fit in  Bangalore for (2-6) years of experience. Apply Now!

Job Description for Cure Fit - Program Manager - Customer Experience  in Cure Fit in  Bangalore for (2-6) years of experience. Apply Now!