About the Role: As the Quality Head, you will contribute to our goal of providing world class customer experience by identifying areas of opportunity and strength through consistent in-centre and in-class reviews. The Quality Head is responsible for identifying gaps in our service provision (facilities, trainers, etc.) and user experience, and help us attain a six sigma level on the defects/breaches through people, product, and process design. What You'll Do: - Ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation - Appraise the adequacy of internal control systems for customer safety and experience - Maintain internal control systems by updating audit programs and questionnaires; recommending new policies and procedures - Communicate the audit findings and monitor closures; identify and promote continuous improvement opportunities in training, process, policies and facilities - Manage internal and external auditors - preparing audit schedule, training the auditors, resolving issues/concerns, etc. - Maintain focus on data integrity, customer safety and producing work of the highest quality - Enforce adherence to requirements; advising management on needed actions - Prepare special audit and control reports by collecting, analysing, and summarising operating information and trends - Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. - Contribute to team effort by accomplishing related results as needed - Identify barriers to customer success wherever they originate (tools, training, etc) - Become an "expert" on support processes and make recommendations towards next steps based on customer experience What You'll Need: - 4-8 years of experience in quality role, preferably in a retail audit setup - Bachelor's degree is mandatory, MBA is preferred - Six sigma certified - Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability - Self-motivated and reliable to meet deadlines - Proven ability to work in a fast-paced team setting - Basic proficiency in productivity tools (email, calendar), Microsoft Suite (excel, PowerPoint), Google sheets, Google docs - Strong stakeholder management skills; ability to work cross functionally with other departments - Confident in presenting findings to upper management - Passion for data analysis and the ability to drive defect reduction, process improvement, and tool enhancements - Flexibility to trave

Bangalore

cult.fit - Head - Quality 

cult.fit - Head - Quality  ,Job Description for cult.fit - Head - Quality  in Curefit Healthcare Private Limited in  Bangalore for (4-6) years of experience. Apply Now!

Job Description for cult.fit - Head - Quality  in Curefit Healthcare Private Limited in  Bangalore for (4-6) years of experience. Apply Now!