CULT Sport - Regional Manager/Lead - Operations

Role Details for Operations Lead :

- Operations excellence for the geography

- This role will require delivering top notch customer experiences, drive at center revenue, manage costs and deliver profitability across centres in the assigned region.

Key responsibilities include :

1. Managing P&L :

- Responsible for driving revenue (In-center pack sales and renewals, Store revenue and Additional sources)

- Manage operational costs and drive initiatives to optimize expenditures

- Drive initiatives to improve footfalls and new customer acquisition (Lead generation)

2. Customer experience :

- Drive on-time performance across centers and deliver on key business metrics

- Work with stakeholders to manage supply and demand across centers

- Facilitate maintenance and upkeep of centers to ensure that they are 'Always New'

- Manage a high performing and motivated team, mentor Center Managers at regular intervals to elevate customer interactions and manage escalations

3. Other responsibilities :

- Reviews with key stakeholders at regular intervals

- Resourcing/Hiring high quality manpower with cost guardrails

Key metrics the owner is responsible for include :

- At center sales and additional revenue (conversion and lead generation)

- At center costs

- Footfalls

- Center standards score (always new, on time, availability)

- Product rating & NPS

Core Skills :

Core skills for the role include :

- Data backed decision making

- Quality operations execution experiences

- People management

- Bias for action, hands on, hungry

- Attention to detail

- Ability to prioritize tasks