Cuemath - Partner Success Manager

Job Summary :

The Partner Success role is responsible for building an extremely solid teacher network by enabling teacher-driven student growth and should have the ability to handle all support related issues of the teacher community - CTPs, Mentors, Sr. Mentors.

Key Responsibilities :

- Identifying potential mentors, senior mentors (optional) and intervention experts to build a strong teacher hierarchy.

- Orienting the mentors with their roles and responsibilities and helping them run the network properly.

- Reviewing the performance of mentors and senior mentors on a continuous basis and find a replacement if needed using the review process.

- Establishing communication with the mentor network using various channels - offline/online and identifying training needs of teachers

- Monitoring performance of every teacher and taking steps as required

- Working closely with mentors to draft and facilitate activation/pip and growth journeys

- Creating launch case studies and intervention tools

- Conducting cluster/zone/city level (teacher, parent, and student) conventions at periodic intervals within the given budget to improve engagement.

- Identifying new teacher-led interventions for student acquisition

- Ensuring all teacher queries and tickets are resolved within the given TAT, following a proper channel

- Driving referrals for demand

- Identify intervention experts from every cluster with the help of the mentor as well as

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