Cuemath - Manager - Customer Experience - IIT/NIT/DCE/NSIT

Cuemath - Manager - Customer Experience

About Cue Learn (https://www.cuemath.com/)

- Cuemath is a Google funded Ed Tech start-up. We are a sophisticated Ed tech start-up that provides after-school math excellence program for children from kindergarten to grade 8 and is offered through home-based centers.

- Cuemath strives to make children great at math with the belief that math can transform a child's future.

- The centers are managed and run by trained and certified Cuemath teachers who share Cuemath's vision of math excellence. Founded in 2013, there are over 5,000+ centers educating more than 40,000 students across the country.

- Present across 5 cities in India currently, we are charting out an ambitious and exciting journey to take Cuemath global by expanding our international footprint, and would love to have passionate, driven individuals join us.

Responsibilities :

- 3-4 years of relevant experience

- Empathize with every aspect of the customer experience, putting customers needs first

- Develop strategies, processes to maintain high levels of customer engagement with a focus on customer satisfaction and loyalty

- Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenge

- Understand customer needs and work with operation, product, marketing to come with innovative solutions to improve customer delight/

- Proactively spot and correct any issues that could affect customer satisfaction or retention

- Help drive customer references and case studies

- From IITs/ NITs/ DCE/NSIT with at least 2 years of experience in project management role in fast paced startups.