Spare Parts Manager

Key responsibilities :

- Plan and develop national level spares network & supply mechanism to efficiently manage and optimize services for all manufacturer warranty services & value added services plans

- Build, retain and nurture mutually beneficial long term relationships with OEM's/brands/vendors for procurement of spares and consistent supply to service centres to improve TAT of services with revenue margin.

- Negotiate on best rates (Spares, Accessories, and Consumables), SLA's & SOP's with brand/OEM/vendors to exceed business plan, profitability & build efficiency with sustainable growth.

- Ensure payable/ receivable for OEM is managed efficiently to avoid overdue situations affecting spares procurement/supply in alignment with internal and cross-functional teams.

- Competency mapping of each vendor and assigning them appropriate coverage of spares supply.

- Develop and implement inventory management system with rack & bin system with FIFO approach at Warehouse and Service Centres.

- Ensure MSL + buffer planning of spares in warehouse, service centres in each region / city is developed and with minimum costs - Normal & Peak Load

- Setup efficient logistics for Spares supply & distribution with least possible delivery timelines at each hub/service centre.

- Bring in best industry practices to optimize the inventory & logistics supply timelines.

- Continuously monitor & improve spares management on MSL, fill rate, procurement, consumption & return, spares TAT and service quality (NPS, CSAT)

- Develop & implement IRIS codes, SOP's, audits in consideration of brand policies for service operations, spares management & tracking mechanism for each type of issue and its resolution matrix

- Coordinate with Internal & Cross-functional teams to ensure everyone is aware and following agreed processes and policies.

- Track & analyze trends of spares consumption in line with defect reported on different products and take actions with team.

- Ensure all necessary documents/data/details and reports as may be defined/required by brand/OEM/vendors for proper accounts reconciliation from time to time is maintained

- Benchmark and track standard metrics for service network and ensure Croma brand experience is enhanced

Profile requirement :

- B.E. (mandatory) + MBA (preferred)

- Excellent communication & written skills

- Strategic perspective, leadership, negotiation skills

- Business acumen, relationship savvy, results oriented, learning attitude

- Knowledge of CRM, SAP system, service center operations - kitchen & home appliances, consumer electronics, air conditioners

- Experience of managing team of Spare Part Executives.

- 10- 13+ years' experience as Spare parts manager at National level from a consumer durables/CDIT brand having pan India operations.

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