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11/05 Hiral Vyas
RMS SPOC at Infiniti Retail Ltd.

Views:1497 Applications:214 Rec. Actions:Recruiter Actions:97

Croma - Defective Return Management Role - Reverse Process Logistics (4-15 yrs)

Mumbai Job Code: 1093694

Job Description

Defective Inventory Management & Clearance as per SOP at Defectives Hub through coordination with brands, Service center and CSM. Acts as a primary contact between Store, brands & CSMs for defectives clearance as defined SOP/process. Ensure constant work towards reduction of defective inventory value and volume. Acts as custodian of defective inventory & key contact point for store, brand & respective CSM/AM.

Key Responsibilities

- Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP.

- Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders.

- Data maintenance & stock details/movement capture in Excel/backup files

- End to End coordination with brands for repair/replacement/CN for defective stock

- End to End coordination with CSM/merchandizer for VTO

- Ensure proper paper work and filing.

- Ensure proper audits and stock takes as per SOP.

- Maximum utilization of available resources with proper scheduling of work with clear guidelines to team

- Strong intra-team coordination for smooth process flow & task management

REQUIREMENTS:

- Graduate/diploma holder in any field. (Technical degree will be given a preference)

- 2 + years' experience in customer service from a reputed consumer durable/retail organization.

- Experience should include backend support and coordination with external/internal teams.

- Demonstrates the attitude that ensures customer satisfaction.

- Excellent written and verbal communication skills.

- Excellent in time management skills and ability to multi-task.

- Well versed with usage of MS Office and Outlook

Women-friendly workplace:

Maternity and Paternity Benefits

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