CRMNext - Product Designer

Businessnext - Product Designer

Who we are :

- BUSINESSNEXT continues where traditional CRMs leave off? It eliminates the artificial barriers between human and digital channels, enabling world-class, omni-channel customer interactions from a single, unified platform. With more than a million financial service associates and a billion customers supported by the platform globally, BUSINESSNEXT effectively recalibrates banks' potential to grow engagement, drive profitability and deliver innovation.

- BUSINESSNEXT's banking CRM provides sales automation marketing automation, lead management and customer engagement solutions.

- BUSINESSNEXT's intelligent CRM in banking also provides excellent opportunities of cross-selling to banks with personalized offers displayed to bank customers based on their needs across devices and channels. BUSINESSNEXT's CRM for financial services edition specializes in solving complex problems with its intelligent business rules and automation.

- BUSINESSNEXT's financial services CRM empowers financial institutions in automating difficult decisions related to eligibility checking and underwriting.

On a typical project you will :

- Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements

- Plan, conduct, and synthesise research, testing and piloting activities with service users, providers, and SMEs

- Map existing and to-be experiences, across both front and back office and actors involved, through journey maps, blueprints, and ecosystem maps

- Create digital product and convergent experience concepts together with the team that push the bar for quality in a given field/industry

- Support the definition of new product/service value proposition and implementation roadmaps

- Create narratives that help tell the story of the work in an impactful way

- Design wireframes, screens, and prototypes to illustrate product behaviour along defined used cases

- Document product/service requirements and guidelines for following stages of implementation

- Frame a vision for art direction, photography, and illustration to reinforce product/service vision

- Support the team with guidance for visual expression

What are we looking for?

- 3 to 8 years of professional experience in experience design (although you might have had a different job title, like "UX designer" or "product designer")

- Highly developed design skills, demonstrated in your portfolio of recent work

- Confident presentation and storytelling abilities

- Experience collaborating in multifunctional teams as the experience design lead

- Ability to work with design tools (Adobe XD, Figma, Sketch, illustrator)

- Proficiency with contemporary design and prototyping tools and methods

- Experience in technical B2B products